Refund policy

This policy covers the per-event fees you pay Penguest. Refunds for tickets your attendees bought are handled by you, the organizer, through your own payment provider.

When you can get a refund

• You can request a full refund within 14 days of paying for an event, as long as that event has not received any registrations.
• If a fault on our side stopped your registration page or check-in from working, contact us and we will refund the fee for that event.
• If you upgrade an event to a higher tier, the same conditions apply to the upgrade payment.

When fees are not refundable

Once an event has received registrations, its fee is not refundable, because the service has been used. This includes events you later cancel or that have fewer attendees than expected.

How to request a refund

Email support@penguest.app with your order number and the event name, or contact Paddle, our reseller, through the link in your receipt. Approved refunds are paid by Paddle to your original payment method. Your bank may take several business days to show the refund.